Keeping State Government Websites Consistent and Accessible

State governments often have a web presence comprising a loosely coupled network of agency websites. These agencies can have varying levels of independence and autonomy. This situation causes unique challenges if a governing body has been given the responsibility for the overall web presence of a state government.

Often, this body has no real authority. It can entice, persuade, and cajole, but it cannot enforce any mandates. In the words of one member of such a governing body: "All we have is carrots. We don't have any sticks."

In this challenging scenario, how do you maintain best practices, enforce accessibility standards, and maintain consistent design across all your agency websites?

In this ebook, you will learn:

• About the challenges faced by many state governments because of their decentralized structure and why these challenges arise.
• Strategies for user research, deep content analysis, and finding intersections of collaboration that will help you build bridges and make everyone's life easier.
• How to validate your solutions to build irresistible carrots that state agencies want to use.